FAQs

You are still able to register for EcoSure on your roaming Econet SIM card. On registration you will be required to select whether you are in Zimbabwe, Africa or the rest of the world. The premiums and benefits for customers based in other African countries or in the rest of the world are as follows:

The cover depends on the package chosen. There are a range of Policy Package options that are available to Customers:

• Self-registration on mobile phone
  • On an Econet SIM Card 1
  • On an Econet SIM Card 2
• As a Dependent on another Policy Holders account (e.g. spouse, child, parent, parent-in-law, grand-parent)
• As a member of an EcoSure Burial Society

You can disable the EcoSure Personal Accident Plan on your phone by

1. Dial *900# and enter your EcoCash PIN
2. Select EcoSure Plus
3. Select EcoSure Personal Accident Cover
4. Disable
5. Confirm

You and/or your representative can visit any Econet Service Center or EcoSure Agent to make the claim. The following documents are required to process the claim:

• Medical report from at least two qualified medical doctors
• Full Completed Claim Form
• ID of the policyholder
• ID of claimant, if different from the policyholder.
• A police report of the accident
• Certified ID copies of Claimant and two (2) witnesses

Your beneficiary and/or family members can visit any Econet Service Centre or EcoSure Agent to make the claim. The following documents are required to process the claim:

• Certified copies of the Accidental Death Certificate, Burial Order or Order to Bury or Affidavit from the Chief confirming the accidental death of the deceased.
• Certified ID copies of Claimant and two (2) witnesses with at least two bearing the same surname as that of the deceased.
• Fully completed EcoSure Accidental Death Claim Form.

Each dependant will be covered for $100,000 and will each pay a premium of $100 per month.

When you register for EcoSure Personal Accident Cover, ALL your dependants under EcoSure Funeral Cover will be covered under the EcoSure Personal Accident Cover.

A Dependant is a person whom the Insured has a legal duty to support. EcoSure Personal Accident Cover allows you to register these members of the extended family as dependants;

• Spouses: as many as one has;
• Biological or legally adopted children up to the age of 23;
• Biological grandchildren;
• Biological parents;
• Biological grandparents; and
• Parents-in-law

Your policy becomes active immediately if registration has been completed between the 1st and 10th day of the month. If registration is completed after the 10th, then the policy becomes active on the 1st day of the following month. Registration is complete once your first premium has been deducted from your EcoCash wallet.

To register for EcoSure Personal Accident Cover;

1. Dial *900# and enter EcoCash PIN
2. Select EcoSure Plus
3. Select Personal Accident Cover
4. Confirm

You must ensure that you have paid your monthly premium by the 1st of every month. To do so you must ensure that you have deposited cash into your EcoCash wallet any time from the 20th of the month for the premium due the 1st of the next month. You have until the 10th of the next month to ensure that your policy remains active. If you do not pay by the 10th of the month your policy will lapse.

Normal EcoCash charges apply for all deductions made from your EcoCash wallet towards your EcoSure Personal Accident Cover premium payment.

No. Once you register for both, your monthly premium must be paid at once for the two benefits.

An automatic deduction will be done through your EcoCash wallet as soon as you register and monthly as from the 25th of every month to the 10th of the following month. You can initiate payment through the EcoSure menu or payment can be done by a sponsor who pays the premium on your behalf through his/her EcoCash wallet.

Both benefits are paid to your appointed beneficiary. If a Funeral Service Provider is selected as a beneficiary, the EcoSure Funeral Cover benefit will be paid to the Funeral Service Provider while the Accident benefit is paid into your surviving beneficiary’s Bank Account.

For an additional premium of $50 to your EcoSure Funeral Cover Policy, your dependants will receive an additional death benefit of $500,000. The benefit of $500,000 is also paid to you in the event of permanent disability due to an accident.

For one to register for EcoSure Personal Accident Cover on their mobile number, one must have:

• An active Econet SIM Card
• The SIM card must be registered on EcoCash
• Must be registered on EcoSure Funeral Cover

An individual can have only ONE (1) Personal Accident Policy.

Unfortunately, not, you need to first register on any of the EcoSure Funeral Cover packages first for you to be able to register on EcoSure Personal Accident Cover.

Accidental Disability refers to permanent loss of one or both hands or feet, or the complete and irrecoverable loss of sight in one or both eyes of the Customer arising from accidental cause(s) independent of any other cause.

Death by Accident means an unforeseeable and unintentional event that occurs after the Commencement Date and which, in an external and visible manner, independently of any other cause, directly results in the death of the Insured

EcoSure Personal Accident Cover will provide financial assistance to your family in the event of your accidental death or the accidental death of a loved one covered by EcoSure Personal Accident Cover. It also provides finance assistance to you in the event that you are permanently disabled due to accident.

EcoSure Personal Accident Cover is a policy focused on providing life assurance cover that entitles a promised amount and/or benefit determined by the Policy Package to be paid out in the event accidental death or permanent disability of yourself or of your a loved one due to accident. The promised amount and or benefits is paid ONLY in the event of accidental death or disability due to accident.

You can to dial 311 or email us at ecosureoperations@econet.co.zw

The following are the claim requirements:

• Certified copies of the Death Certificate, Burial Order or Order to Bury or Affidavit from the Chief confirming the death of the deceased.
• Certified ID copies of Claimant and two (2) witnesses with at least two bearing the same surname as that of the deceased.
• Fully completed EcoSure Death Claim Form.

No, we don’t pay premiums for arrears. We only accept advance premium payments only.

Any skipped premium payment will attract a waiting period. If you skip as a group for a month you are given an additional 1 month waiting period. Skipping premiums for more than 3 consecutive months will result in the society being de-registered and closed on EcoSure.

No, all burial society payments should be paid in full and at once on or before the 10th day of every month. No part-premium payments are allowed.

Deductions are made from payroll or the corporate can pay on behalf of its employees. Payments are submitted to EcoSure by the HR department by a deposit of funds into the following Steward Bank account:
Steward Bank
EMMT Trust account
101 Kwame Nkrumah Branch
A/c 1000392142
Reference Code 92809
Indicate Name of Company

1. Collection of funds from members
   Collection of funds from members can be made in any of the following ways:
   1. Members can:
      • Submit cash which is then “Cashed-In” into a designated member’s individual EcoCash account (Treasurer is recommended) or;
      • Funds can be sent via EcoCash to a designated members’ individual EcoCash account (Treasurer is recommended).
   2. Once all funds have been the received, the treasurer them initiates a “Pay Merchant” transaction into the Society/ Clubs Merchant Account or;
   3. Funds can be deposited by members directly into the EcoSure Burial Society’s EcoCash Merchant account by depositing funds into an individual’s EcoCash wallet and making a ‘Pay Merchant’ transaction.
2. Premium payment
   1. Once the EcoSure Burial Society has collected premiums from all its members and deposited these into the EcoSure Burial Societies EcoCash Merchant Account, the elected Executive will then initiate a Merchant to Merchant payment from the Burial Societies EcoCash Merchant Account to EcoSure Merchant account 92809 as follows:
      • Elected Executive will ensure the Burial Societies Merchant Code SIM card has been inserted into a phone and dial *151#.
      • Enter PIN number of Merchant Code (PIN number can be reset by calling 311 for assistance)
      • Select ‘Merchant to Merchant transfer’
      • Enter EcoSure Merchant Code: 92809
      • Enter Amount to be paid
      • Confirm
   2. If a Burial Society is yet to receive its EcoCash Merchant Account Sim Card, Premium payments may be done as follows:
      • Members can submit cash which is then ‘Cashed-In’ into a designated member’s individual EcoCash account (Treasurer is recommended) who will then initiate a Merchant to Merchant payment to EcoSure Merchant account 92809 Or
      • An Executive Member can deposit funds into the following Steward Bank account:
        Steward Bank
        EMMT Trust account
        101 Kwame Nkrumah Branch
        A/c 1000392142
        Reference Code 92809
        Indicate Burial Society Name and name of Chairperson for traceability

A Burial Society needs to have a minimum of 20 members to be registered. There is no limit to the number of members that can join the Burial Society.

Any additions or removals and corrections of the society`s membership should be submitted to the nearest Econet Shop on or before the 1st day of each month. The executive should fill in the changes on the Additions and removals form and sign – off before submission.

Yes, it is possible to add them. They will only be eligible to the register for EcoSure Lite, Basic or Standard Packages with a 9 months NCE period. All members above the age of 70 will have limited benefits.

Yes, it is, the merchant account is the medium of payment for both monthly premiums and Claim pay-outs in the event of a claim.

A Burial Society member whether as a Policy Holder or Dependant can be covered by only one Burial Society except where a special waiver has been sought from the insurer. Should it be later discovered that a member is registered by another Burial Society, claims shall be paid for the policy registered first only and Premiums paid for any latter Burial Societies shall be forfeited.

The following are the application requirements for Societies or Groups:

• Completed and Signed EcoSure Burial Society application form (with Signatures for Chairman, Treasurer and Secretary)
• Copy of Burial Society Constitution or resolution signed by Club Executives to register as a Society on EcoSure
• 2 passport photos of each of the Executive members (i.e. Chairperson, Secretary and Treasurer)
• Proof of residence and Copy of National IDs for Chairman, Treasurer and Secretary.
• Completed EcoCash Merchant application form or active Merchant Account
• A database of all members detailing all members’ relevant details which include – Name, Surname, Date of Birth, ID, Gender, Contact details and Package.

An EcoSure Burial Society is a group of people formally organised with the sole purpose of assisting each other in the event of death of one of their members or a of a member’s Dependant. The Burial Society is approved and registered by the Insurer and which an Insured is a member of. It is specifically provided that the Insured’s Burial Society will assist with burial arrangements and logistics as provided in the Burial Society’s constitution.

Unfortunately, the policy will only pay-out policy holders who are paid up at the time of death. We urge you to ensure that your policy is paid up at all times and will send you regular reminders before your policy expires.

For the convenience of you our valued customer, the EcoSure system is linked directly to the EcoCash system to enable you to make payment from anywhere at any time.

The EcoSure is a life assurance policy which pays out/ matures upon the death of the policy holder.

EcoSure is a mobile based life assurance policy where all policy details are stored on the mobile phone. Your mobile number identifies all policy holders in our system and enables playouts to be made upon notification of the death of a policy holder.

The policy does not mature and one pays his or her premiums till death.

We may experience systems challenges from time to time that may affect delivery of confirmation message. To check the status of your policy dial *900# enter your EcoCash PIN, select view policy. The system will indicate the status of your policy.

You can upgrade or downgrade your policy from your mobile phone a maximum of two times in a year after your waiting period expires. To change your policy dial*900# and enter your EcoCash PIN, select Manage Policy. Select the plan you want to change to. Confirm the plan and the premiums. You will receive an SMS confirming the change in plan and the new waiting period. Normal NCE periods will apply for whatever package you apply for. Accidental death will be paid out according to the new package.

Yes, a new person can register their own policy using your line with their ID particulars.

Your beneficiary and/or family members can visit any Econet Service Center or EcoSure Agent to make the claim. The following documents are required to process the claim:

• Certified copies of the Death Certificate, Burial Order or Order to Bury or Affidavit from the Chief confirming the death of the deceased.
• Certified ID copies of Claimant and two (2) witnesses with at least two bearing the same surname as that of the deceased.
• Fully completed EcoSure Death Claim Form.

The following exclusions apply:

• For those who opt for the Ecosure Lite ($1.00), Basic ($2) or Standard packages ($4); there is a three (3) months exclusion to deaths due to natural causes from the policy commencement date or the reinstatement date of a lapsed policy, before a claim can be honoured. There is no exclusion where your death is as a result of an accident.
• For those who opt for the Ecosure Premium ($7,50) package there is a nine (9) months exclusion to deaths due to natural causes from the policy commencement date or the reinstatement date of a lapsed policy, before a claim can be honoured. There is no exclusion where your death is as a result of an accident.

The claim will be declined. You will need to ensure that your premium payments are up to date all the time.

Claims can be submitted at all Econet Shops or EcoSure Funeral partners’ outlets. Claims must be submitted within 48 hours of death to ensure processing within reasonable time. Claims submitted after 48 hours of death will take no less than one week.

No, you will not be covered if your death is as a result of the following:

• Suicide
• War, insurrection or civil commotion
• Epidemics as defined and declared by the World Health Organisation.
• If you die of natural causes within the exclusion period.

So long as you were resident in Zimbabwe when you registered and premiums are up to date your Funeral Cover is valid regardless of where you die.

Yes, it is possible to change your beneficiary. In fact, it is very important you review your beneficiary on a regular basis because overtime your circumstances change e.g. your chosen beneficiary may have passed away. One is allowed to add or remove a beneficiary for a maximum of 3 times within a year.

No, you can only leave the death benefits to an Individual, Burial Society or a Funeral service provider you have selected as the beneficiary.

Where no Beneficiary is specified the benefit will be paid to your spouse. If there is no spouse the benefit will be paid to a beneficiary nominated by three relatives after submission of ID’s with the same surname. All documents are to be submitted to your nearest Econet Shop or EcoSure Agent which includes Funeral Service Providers who have partnered with EcoSure.

A minor above the age of 16 with an active Econet SIM card which is also registered on EcoCash can be appointed as a beneficiary. However, if the beneficiary is still below the age of 18, the guardian upon proof of guardianship can claim on behalf of a minor.

It is advisable to tell the beneficiary so that in the event of your death they can make a quickly submit the claim for processing. However, it is up to you to decide how you advise the beneficiary about the policy.

A beneficiary can be any individual known to you whom you trust, a Funeral Service provider or a Burial Society.

You can nominate only nominate one Beneficiaries. However, you can also opt to have services from any of our Funeral Service Providers instead of a cash pay-out via EcoCash.

A beneficiary is the Individual or an EcoSure registered Entity (Funeral Service Provider or Burial Society) nominated by you to receive the benefit of the policy in the event of your death or the death of a loved one covered on EcoSure Funeral Cover. An individual selected as a Beneficiary must have an active Econet SIM card that is also registered on EcoCash.

The Thwala Sonke option allows you to add as many spouses as you have and your extended family as your dependants. All dependants added should be below the age of 70.

Yes, one has an option of sponsoring premiums of their loved ones. Your loved one must be registered on EcoSure in their individual capacity. Thereafter you have to either:
Sponsor them once off by dialling *900#, entering your EcoCash PIN, selecting Make payment – Other account for one, three, six, nine or twelve months or; have their premiums automatically deducted from your wallet monthly by dialling *900#, entering your EcoCash PIN, selecting Auto Sponsor. Confirmation means premiums of your loved ones will now be collected directly from your EcoCash wallet monthly.

Your whole family will be on the same package as you are with the same sum assured. Premiums will be deducted per head e.g. if a customer is on the Basic Package ($4) and they add a spouse the new monthly premium will now be $8 ($4 for the policyholder and $4 for the Dependant spouse).

You register a Dependant by dialling *900#, entering your EcoCash PIN and selecting option 5- Thwala Sonke and follow the instructions thereafter. You must ensure that you have all the following information at hand:

• Date of birth
• ID Number or Birth Entry number for minors
• First Name and Surname;
• Contact Number for those above the age of 23.

A Dependant is a person whom the Insured has a legal duty to support. For purposes of these guidelines and the Burial Society EcoSure Funeral Cover these are the Insured’s extended family members who are;

• Spouses: as many as one has;
• Biological or legally adopted children up to the age of 23;
• Biological grandchildren;
• Biological parents;
• Biological grandparents; and
• Parents-in-law
• Other Dependants (These are Dependants above the age of 23 who are not mentioned above. They must have an Econet SIM card, registered on both EcoCash and EcoSure)

It is up to you to decide whether to disclose the information.

Yes. Your policy can be transferred to your new SIM card. However, you will need to advise Econet as soon as possible to ensure that you do not lose cover should premiums not be paid.

No documents are issued for this product. However, should you require a print out of your policy you can get this at any Econet Service Centre countrywide.

Registration details are sent only once. To reinstate your lapsed policy, you just have to deposit cash into your EcoCash wallet or initiate payment through the EcoSure menu. An exclusion due to death by natural causes will be applied in the event of a claim depending on the length your policy had lapsed up to a maximum of three (3) months. A policy cannot be reinstated if premiums have been skipped for three (3) consecutive months.

You must make sure you have money in your EcoCash wallet to cover the monthly premium. If funds are not available your policy will lapse and you will no longer be covered.

Your Policy becomes active once your first premium has been deducted from your EcoCash wallet. You have 30 days from registration to cash-in to your wallet and activate your policy. Should you exceed 30 days after registration without doing so the registration will fail and you will have to start the registration process again. Once you have registered and paid the initial premium, the system will send you an SMS confirming the policy commencement date and the next premium due date.

To register for EcoSure Funeral Cover on your mobile number simply dial *900#, enter your EcoCash PIN and follow the instructions thereafter. You must ensure that you have sufficient funds in your EcoCash account to cover your first premium and activate your policy.

You must ensure that you have paid your monthly premium by the 1st of every month. To do so you must ensure that you have deposited cash into your EcoCash wallet any time from the 20th of the month for the premium due the 1st of the next month. You have until the 10th of the next month to ensure that your policy remains active. If you do not pay by the 10th of the month your policy will lapse.

Normal EcoCash charges apply for all deductions made from your EcoCash wallet towards your EcoSure Funeral Cover premium payment.

An automatic deduction will be done through your EcoCash wallet as soon as you register and monthly as from the 25th of every month to the 10th of the following month. You can initiate payment through the EcoSure menu or payment can be done by a sponsor who pays the premium on your behalf through his/her EcoCash wallet.

For one to register for EcoSure Funeral Cover on their mobile number, one must have:

• An active Econet SIM Card
• The SIM card must be registered on EcoCash
•  One must be between the ages of 18 and 70 at the point of registration

Yes, you can register for EcoSure Funeral Cover in addition to any other funeral policy you may have. A cash pay-out will be done via EcoCash to your Beneficiary in the event of your death or the death of a loved one covered by EcoSure Funeral Cover.

EcoSure Funeral Cover will provide financial assistance to your family in the event of your death or the death of a loved one covered by EcoSure Funeral Cover.

EcoSure Funeral Cover is a product focused on providing funeral assurance cover that entitles a promised amount and or benefit determined by the Policy Package to be paid out in the event of death of your death or the death of a loved one covered by EcoSure Funeral Cover.