+ 1. What is the EcoSure ZESA Cover?
It is Free Funeral Cover a customer gets after purchasing ZESA prepaid electricity tokens on the *900# platform.
+ 2. How do I get the Free Cover?
You simply purchase ZESA prepaid electricity token on *900#, with no additional loading and you are awarded free funeral cover proportionate to the level of your total monthly expenditure.
+ 3. How do I buy ZESA prepaid electricity token on the *900# platform?
Dial *900#
- Enter Ecocash PIN
- Select Pay ZESA
- Enter Meter Number
- Select Currency
- Enter Amount
- Confirm Purchase
- Receive a confirmation message and your ZESA Prepaid Token
+ 4. Who can get the EcoSure ZESA Cover?
Anyone who uses their phone to buy ZESA prepaid electricity on *900# platform.
+ 5. Can I add someone to the cover that I get on Eco Sure ZESA Cover?
You cannot add anyone to your cover , it's only the mobile number that buys ZESA prepaid tokens that is covered.
+ 6. Who gets the FREE EcoSure cover when I buy ZESA token on *900# for a friend or loved one?
Cover is extended to the individual registered as the owner of the Econet line purchasing the ZESA prepaid electricity tokens on *900#.
+ 7. How is my FREE EcoSure ZESA Cover calculated?
The benefit will be calculate as follows: Cover /Sum Assured = Total Monthly Purchase * 0.01 * 1,000 for example $100 worth of tokens in a month gives you $1,000 worth of FREE EcoSure Cover
+ 8. DO I need to pay any money to keep my EcoSure ZESA Cover?
It's a FREE Cover benefit that EcoSure is giving you, all you need to do so that you keep your cover is to continue buying ZESA Prepaid electricity tokens on *900#.
+ 9. What happens if I already have an EcoSure policy that I am paying premiums for?
The EcoSure ZESA Cover will be an additional benefit If you have an existing EcoSure policy that you are paying for. In the event of a claim you will get benefits for your paid up policy as well as the additional benefit from your EcoSure ZESA Cover.
+ 10. What happens when one repeats purchases in the same month?
The repeat purchases will be accumulated to make up the monthly purchase amount.
+ 11. What happens if I purchase varying amounts every month?
In cases where customer makes fluctuating payments, the average of the last 3 consecutive month purchases will be used to calculate the qualifying benefits.
+ 12. How do I renew the my monthly cover?
Monthly cover will be renewed by making monthly purchases of the prepaid ZESA electricity tokens on *900#.
+ 13. What happens if I skip my monthly purchase?
When one skips buying electricity tokens on *900#, they will not be eligible for the benefit in the following month for which they have skipped buying the electricity tokens.
+ 14. When does someone become eligible to claim the benefits of the FREE Cover?
There is a waiting period of 2 months before one can claim their cover
+ 15. What happens in the event of death and one need to access their promised benefit (e.g. Claim)?
You submit a claim at the usual EcoSure Claim submission channels – on our website www.ecosure.co.zw/claims , WhatsApp +263777 222 222 or email claims@econetlife.co.zw or at any EcoSure Funeral Service Partner or Econet Shop
+ 16. What is required for submission of a claim in the event of death?
Certified copies of the following documents are required:
- Completed EcoSure Death Claim Form
- 2 IDs of witnesses
- Burial Order or Death Certificate
- EcoCash USD Wallet or Claimant's Bank Account (Current Account)
+ 17. Where do I get more information on the EcoSure ZESA Cover
Call 311 for free or visit our EcoSure Facebook Page or Xpage or website www.ecosure.co.zw or WhatsApp us or visit any EcoSure or Econet Shop